FAQs

Technical FAQs

Do I need to have access to a computer to attend?

Yes. Based on financial need, we provide eligible students a loaner laptop and printer to ensure they have the equipment they need for school. These laptops and printers are Lone Star Online Academy at Roscoe (LSOA) instructional property and must be returned when the student leaves the school. LSOA also provides assistance with technical and software issues for loaner laptops and printers.

Students must have access to the internet to successfully complete their lessons..

What computer skills are required?

The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the online school program. In the elementary grades, it is mostly the Learning Coach who interacts with the computer.

How do I get technical support?

LSOA families needing customer care or technical support for computers or the online school can call 866.512.2273 (select option 2).

What does the computer system loaned by LSOA include?

Computers loaned by LSOA follow the technical specs listed here.

Questions? Call Toll-Free 877.842.3794